Player Information

Last updated: 13 November 2026

This page is for anyone who is thinking of using, or already uses, an online gambling operator in Great Britain. It explains what you can expect, what is expected of you, and where to turn if something goes wrong.

Check an operator's licence

The Gambling Commission licenses and regulates gambling businesses that serve customers in Great Britain under the Gambling Act 2005. Before you register, check that the operator is licensed.

1. Open thepublic register of licensed businesses.
2. Search by the business name, trading name, domain name (the website address) or account number. Look for the details shown on the operator's own website, usually in the footer or the terms.
3. Check that the licence covers the activity you want, such as remote gambling, and that its status is current. If you cannot find the operator, do not use it.

The register is a live record kept by the regulator, so we do not copy any of it here. A licensed operator must show its licence information on its website. If it does not, be careful. This website is not the source for licence status: the register is. See theGambling Commission website for how it works.

Where to find the rules, limits and settlements

We do not publish game rules, stake limits or the way winnings are worked out. Each licensed operator does that in its own terms and conditions, game help pages and promotion terms, which you can read before you register and should read again when they change. Look for:

• the rules of each game, including how a result is decided;
• minimum and maximum stakes, and any limits on winnings;
• how and when winnings are calculated, credited and paid out, including any verification checks and the withdrawal methods and fees;
• the terms of any welcome offer, such as wagering requirements, time limits, excluded games and the maximum stake while a bonus is active;
• what happens in the event of a fault, a dropped connection or an unfinished game;
• how to close your account, and what happens to your balance when you do.

If the terms are unclear, ask the operator's customer support before you register, and keep a copy of the answer. Terms that are hidden, contradictory or impossible to find are a reason to walk away.

Your rights

When you use a licensed operator you can expect:

• clear, fair and not misleading terms and advertising, with the main terms of any offer stated up front;
• an age and identity check before you gamble, and your funds and winnings paid out as the terms say, subject to those checks;
• access to tools to control your play, including limits, time-outs and self-exclusion, and a way to see your account history;
• a fair complaints process, and the right to take an unresolved complaint to an independent dispute-resolution body that the operator must name;
• protection of your personal data under UK data protection law; see below.

You also keep the consumer rights the law gives you, whatever an operator's terms say.

Your obligations

• Be 18 or over, and give the operator accurate details about who you are.
• Use only your own account, your own payment methods and your own money.
• Keep your login details private, and tell the operator at once if you suspect someone else has used them.
• Follow the operator's terms, and do not try to get round its checks, limits or an exclusion you have asked for.
• Gamble only with money you can afford to lose.

Who must not take part

• Anyone under 18. It is an offence to invite, cause or permit a child to gamble. Licensed operators must not accept them.
• Anyone who has self-excluded with an operator or through GAMSTOP, until the exclusion period has ended. Do not open accounts to get round it.
• Anyone using another person's account, identity or payment method, or letting someone else use theirs.
• Anyone who has been told by an operator that their account is closed, and anyone who is not allowed to gamble where they live or are located.

See your own personal data

Under the UK GDPR you can ask any organisation, including an operator or this website, for a copy of the personal data it holds about you. This is called a subject access request, and it is free.

• Write to the organisation, by e-mail or post. Say what you want and give enough detail for them to find your records, such as your account name or number.
• They must reply without undue delay and within one month. In complex cases they may extend that by up to two further months, but they must tell you why within the first month.
• They may ask you to prove your identity first.

For this website, write to support@7topukcasinos.com; see thePrivacy Policy. For an operator, use the contact details in its privacy policy. If you are not satisfied, complain to the Information Commissioner’s Office (ICO) atico.org.uk/make-a-complaint.

Complaints

1. Complain to the operator first. Use the complaints procedure in its terms, and keep copies of what you send and receive.
2. If it is not resolved, the operator must tell you which independent alternative dispute-resolution (ADR) body you can use, generally within eight weeks of the complaint. ADR is free to you.
3. Tell the Gambling Commission if you think an operator has broken the rules or is not licensed, through theregulator's website. It can take action against a licensed business, but it does not settle individual disputes about your account or winnings.

This website is not an operator and cannot resolve a dispute for you; seeContact. If you are worried about your own gambling, free help is at Responsible Gambling.